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  1. // Reply

    “Don’t be concerned about getting new customers. Take care of the ones you have and the rest will follow because the existing client base will spread the word on how well they are treated. But keep on jerking people around and watch what happens. ”

    Exactly! I wish more companies realized this. The reason Apple can get away with over charging for their products is because they have terrific customer service. Customer service can make or break any kind of business.

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